FAQ
Yes. You must create an account to place an order on Yasrs. Creating an account allows you to track your orders, save shipping addresses, and manage your order history more easily.
Click on the “Forgot Password?” link at login. Enter your email address and follow the instructions sent to your inbox to reset your password.
We only accept Visa and MasterCard.
Absolutely. All transactions on yasrs.com are processed through secure payment gateways with encryption protocols to protect your information.
Yes. You can update quantities or remove items directly from the cart before proceeding to checkout.
Please make sure all required fields are filled correctly. If the issue persists, try clearing your browser cache or switching browsers. For further help, contact us at [email protected].
Each product page includes a detailed size guide with measurements in both inches and centimeters. If you’re in between sizes or need more help, feel free to reach out to our team for personalized sizing advice.
Yes, most of our styles fit true to size unless otherwise noted. Any specific fit notes will be listed in the product description.
Popular styles may be restocked based on demand. Sign up for restock notifications on the product page to be the first to know when an item becomes available again.
Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your Yasrs account to check your order status and tracking information anytime.
Processing – We have received your order and are preparing it for shipment.
Shipped – Your order has left our warehouse and is on its way. You should have received a tracking number via email.
Delivered – The tracking system confirms your package has arrived at its destination.
On Hold – There may be a delay or issue with your order. Please contact our customer support for assistance.
After placing an order, you should see a confirmation page on our website. Shortly after, a confirmation email with your order number and details will be sent to the email address you provided. If you don’t receive an email within a few minutes, please check your spam folder or contact us for assistance.
Please make sure you entered the correct email address during checkout. If everything looks correct and you still haven’t received an email, contact our customer support. We’ll be happy to verify your order and resend the confirmation.
If your order is returned to Yasrs due to refusal or non-collection, we will refund your payment. We will notify you by email once the return is processed.
If the package is returned because the address provided by the customer is incorrect, we will refund the product cost, or you will be responsible for the cost of reshipping it to the correct address.
If the package cannot be found due to an incorrect address, we will not be able to provide a refund. However, if it is a shipping error on our part, we will cover the full cost of reshipping or issuing a refund.
Once an order is placed, we cannot guarantee changes to the product size or color. Please contact us immediately if you need assistance. If the order hasn’t shipped yet, we can cancel it for a full refund. If it’s already in transit, you will need to go through our return process.
Yes, international orders may be subject to customs duties or taxes imposed by your country’s customs agency. These fees are beyond our control and vary by location. We recommend checking with your local customs office before placing an order.
We accept returns within 30 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached.
Return shipping costs are the responsibility of the customer unless the item has a manufacturing defect or was sent incorrectly.
Yes. While we do not offer automatic exchanges, you may request a different size or color at the time of your return request. Please include your preferred size or color when you contact us at [email protected]. We will do our best to accommodate your request, subject to availability. You may also place a new order to secure the item quickly.
If you receive a defective or incorrect item, please contact our customer service team within 48 hours of receiving your order. We’ll cover return shipping and make it right.
To initiate a return, please contact us at [email protected] with your order number and reason for return. We’ll provide return instructions and a return address.
Yes, international customers may return items, but are responsible for all return shipping costs and any applicable duties or fees. We recommend using a trackable shipping method.
No, we currently do not provide prepaid return labels. Customers are responsible for return shipping costs unless the return is due to our error.
If you have any questions,
please contact our customer care team.
Monday to Friday, from 9 AM to 6 PM
